Return and Warranty

We facilitate NO RETURN, REFUND OR EXCHANGE policy for change of mind, if you no longer need the item, or you have no use for the product or for any other reason.

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for major failure and compensation for any other reasonable loss or damage. You also may be entitled to have the product replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please contact our team straightaway if you think there is a fault with the goods you have received. Please try to include as many details about the order and the problem with the goods.

Items come with standard manufacturer warranties. Please contact our team in regard to any warranty issues so that appropriate procedures can be taken. Faulty products will be taken back to the owner company.

All products are to be used in accordance to the product manufacturer’s guidelines. The store will not be held responsible for misuse or incorrect selection of products.

Condition or performance of any goods cannot be warranted for. In particular, no such warranty is given in the case of damage or loss sustained to goods arising from faulty assembly or fitting.

The company retains the right to either replace free of charge or repair any goods proved to be of defective manufacture, provided that the freight charge of returning and re-delivering the goods will at the customer’s expense.

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